Terms & Conditions
Cancellation Policy
Non-Refundable Bookings: As per the terms of your reservation, this booking is non-refundable. Cancellations, amendments, or no-shows at any time will incur a charge of 100% of the total stay.
Flexible Cancellation: Free cancellation is available until 12:00 pm (midday), 24 hours prior to arrival.
- Cancellations made within 24 hours of the scheduled arrival time, or in the event of a no-show, will incur a charge for the full stay.
- For stays of 7 nights or more, a non-refundable deposit equivalent to the first night will be charged at the time of booking.
- For bookings of 10 nights or more, a non-refundable deposit equivalent to one week’s stay will be required at the time of booking. Additionally, cancellation policies may vary depending on the length of stay and will be confirmed at the time of reservation.
- A 5% discretionary service charge will be added to your room bill upon departure.
- Please note that specific cancellation policies may apply to certain rates or promotional periods.
Prepayments & Deposits: All prepayments and deposits are non-refundable.
Travel Insurance: We strongly recommend purchasing travel insurance to cover unforeseen changes to your plans.
What information do we gather?
We have designed the site so that, in general, you can visit without the need to reveal personal information. Exceptions to this principle are noted below.
1. Indirectly, Through Computer Protocols
One example of this is ‘cookies’. Used by many sites cookies are small automated files sent between computers, which help relate information shown on our site to areas of the site that you have previously visited. (If you are uncomfortable regarding use of our cookies or cookies in general, please keep in mind that you can disable this function on your computer by changing settings in the preferences or options menu on your browser. Some information about how to disable cookies on different browsers can be found at www.aboutcookies.org. Your IP address may also be used to provide us with non personalised information about users of our site.
2. Directly, Through Online Forms
We also collect information which you choose to submit to us voluntarily, through online forms provided on this site such as our brochure by email tab. It is completely up to you whether you wish to provide such information and it will be clear where you are asked to do so.
How Do We Use This Information?
Electronic information, including your IP address, helps us to analyse usage trends on our site, such as what sections are most popular, so that we can continually improve the information we provide. Information provided by you may also be used for our internal business records or so that we can communicate with you, either to respond to a specific query you have submitted or to keep you up to date with relevant products and services. We may send you promotional materials via the post, or by e-mail (if you have agreed that we can use your email address for that purpose) or we may contact you by telephone.
What About Sensitive Personal Data?
Generally speaking we do not collect sensitive personal data (such as racial or ethnic origin, nationality, political opinions, religious beliefs, etc). In order to tailor product offers to your circumstances we may sometimes ask for information such as your age or any disability that you may have. As with all data, it is entirely up to you to decide whether or not you are happy to provide this information. You do not need to provide us with personal information simply to browse the site.
Who Will Have Access To This Information?
Your information will be available to The Chelsea Townhouse staff who require to use it in the course of their duties (such as administration or marketing). It may also be shared with reputable suppliers that we employ for specific, practical purposes (e.g. sending out mail).
Information That Is Gathered From Visitors
In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor’s email and a username will be stored on the server.
How The Information Is Used
The information is used to enhance the visitor’s experience when using the website to display personalised content and possibly advertising. E-mail addresses will not be sold, rented or leased to 3rd parties. E-mail may be sent to inform you of news of our services or offers by us or our affiliates.
Google Ads
Google, as a third party vendor, uses cookies to serve ads. Google’s use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet. Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy
Use Of Re-Targeting Functions On The Website
Activation of interest-related advertising using “re-targeting”
This website uses so-called “re-targeting Tags”. A “re-targeting tag” is a JavaScript element which is positioned in the website source code. When a user visits a page on this website which contains a “re-targeting tag”, the provider of the online advertising (e.g. Google) places a cookie on the user’s computer and organises the advertising in accordance with retargeting target group lists. This cookie is subsequently used to activate re-targeting campaigns (“Interest-related advertising “) on other websites. Studies have proven that integrating interest-related advertising is of greater interest for the Internet user than an advert which has no direct relation to the person’s interest and previously visited websites.
Security
We use appropriate physical, electronic and managerial procedures to ensure that your customer information is safeguarded from unauthorised access or disclosure.
Other Websites
Some areas of our site may contain links to other third party sites. These sites are not under our control and should have their own privacy policy.
Can You Find Out What Information We Hold About You?
You are entitled to ask whether we hold personal information about you and, if so, to have access to this information and to require it to be corrected if it is inaccurate. You can do this using the contact addresses on the website.
Juniors
If you are aged 12 or under, please ensure that you get the consent of your parent or guardian before you submit any personal information through this website.
Changes
Any amendment to this privacy statement will be published on this website.
Contacting Us
Should you have any questions about our privacy policy or the practices of this website, please contact us via the addresses on the website.