Important Information
Your questions, answered
Arrival & Departure
What time can I check in?
Check in is from 3pm. If you arrive earlier we will store your luggage and you are welcome to wait in The Library or The Garden Room.
What time is check out?
Check out is at 12pm. Late check out is offered subject to availability and can be requested at reception the evening before.
Is there parking at the hotel?
There is no hotel car park. Chelsea is a controlled parking zone, and the nearest public car parks are on Cadogan Place and Pavilion Road. Our team can arrange valet parking with notice.
Your Room
What is in the room?
Every room has a Harrison Spinks bed, air conditioning, a complimentary mini-bar, Nespresso machine and mineral water, Noble Isle toiletries, robes and slippers, a Samsung LED television, a Ruark DAB radio with Bluetooth, a safe, a GHD hairdryer and WiFi.
Is breakfast included?
Breakfast is included on selected rates and can be added to any booking. It is served in The Garden Room from 7am to 11.30am, and in your room through 24 hour room service.
Is the hotel non-smoking?
All rooms and indoor areas are non-smoking, including vaping.
Facilities
Is there a gym?
Guests have complimentary 24 hour access to the fitness suite at 11 Cadogan Gardens, two minutes away on foot.
Can I use the garden square?
Yes. Guests have private access to Cadogan Gardens, the garden square the hotel sits on. Collect the gate details from reception.
Is there room service?
Room service runs 24 hours a day.
Dogs & Children
Are dogs allowed?
Dogs are welcome in most room types for £30 per night, or £40 for two dogs. Beds, bowls and treats are provided, and dogs are welcome in The Garden Room.
Are children welcome?
Children of all ages are welcome. Chelsea King rooms and suites take a sofa bed, cots are available at no charge, and children's meals are served in The Garden Room and through room service.
Do children stay free?
Children under two stay free in a cot. Older children on a sofa bed are charged at the extra guest rate, and the Family Fun Getaway offer gives 20% off a second adjoining room.
Payment, Cancellation, Accessibility
Which cards do you accept?
All major credit and debit cards are accepted. We do not accept cash payment for room accounts.
What is your cancellation policy?
Flexible rates can be cancelled without charge up to 24 hours before arrival. Advance purchase and offer rates carry their own conditions, shown at the time of booking.
Is the hotel accessible?
The three houses are Victorian and connected across several levels, with lifts serving most floors. Please call +44 (0)20 7730 6466 before booking so we can match you to the right room.
Getting here
We are two minutes from Sloane Square on the District and Circle lines, with Heathrow, Gatwick and St Pancras all straightforward by car or train. Transfers can be booked before you travel.
Any other questions?
Our team answers the phone in the building, not in a call centre. Ask us anything before you travel, from restaurant tables to whether the garden is in bloom.